At Luckystone.in, we believe that customer satisfaction is key therefore we stand behind all products bought at our site. If you receive a product which is not as per the specifications ordered by you i.e.
- wrong size,
- wrong item
- wrong quantity,
- damaged, Or
- Significantly different from the description given by the seller
You are completely protected. Luckystone.in offers a 10 day return guarantee for all items.
We will also not be able to accept the return if product
- Is used/worn or altered
- Exhibits physical damage to the box or to the product
- Is returned without original packaging and accessories
- Serial Number is tampered.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order. If you wish to know more about Luckystone.in Return Policy, please refer to the Frequently Asked Questions
What is the return period of an item?
Items should be returned within 10 days of receiving the product. The return period of the product is mentioned along with the product description.
How do I initiate a return and what happens afterwards?
File a refund request from Customer support center. Refund request is reviewed by Luckystone.in. If it is required, request is shared with the seller for his approval. After approval you have to return ship item with original packaging, accessories, certificates if any. Buyer has to bear all expenses for returning. Please ensure that you send the product back through a reliable insured courier/shipping Company. After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
My product has been return shipped, how do I know it has reached you?
After your order is dispatched from your side and you are mention tracking detail on my order , within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website. You can track the status of your return request at http:// luckystone.in/orderstatus
When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our seller. For refunds it takes upto 2 weeks for the amount to get credited in your account on original mode of payment after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written Luckystone.in order number on the package.
For any query or assistance, feel free to Contact Us