Trust and safety

Luckystone Trust Factors :

Customer satisfaction

luckystone ( www.luckystone.in ), India's online marketplace, announced the introduction of 'Luckystone Guarantee', offering all buyers a replacement or refund on all transactions in case they are not 100% satisfied with the product they purchased. The luckystone Guarantee program is aimed at instilling consumer confidence in online shopping promising a completely secure & satisfaction-guaranteed experience of getting the product and services they selected and paid for.

The luckystone Guarantee ( www.luckystone.in/guarantee ) is effective immediately & can be availed off on all transactions on luckystone.in since January 01, 2015. Consumers can now transact worry free on luckystone & avail of the luckystone Guarantee in case not fully satisfied with the product they bought. Consumers can benefit from the luckystone Guarantee by contacting luckystone Customer Support online on luckystone.in or via email or phone.

Genuine products

Luckystone.in does not allow sellers to sell used, or grey channel items. Please be assured that all the items you buy at luckystone.in brand new with all manufacturer warranties etc. Please also refer to our luckystone Guarantee program.

Best Astrological services

Luckystone.in providing best astrological services from our best astrologer's network all over india. All the astrologers at Luckystone.in are well experienced and screened by our team before they are brought on board. You can contact our astrologers for your luckystone or any query. We assure you that all the astrological services you buy from our website be 100% satisfied

Refund /replacement

“Luckystone Guarantee” offering all buyers a replacement or refund on all transactions in case they are not 100% satisfied with the product they purchased. At luckystone.in we believe that customer satisfaction is key therefore we stand behind all products bought at our site.

Support

In any scenario if you need our assistance, our dedicated support team is just a call away. We are available on phone and email all In every possible case, we shall ensure your query is resolved in 48 hours.

Luckystone Safety Factors :

know your Seller/ astrologer

luckystone.in is a marketplace of Gem and jewelry business. It is a community of sellers, users, and astrologers and they come from all over india. All sellers and astrologers are scanned & KYC verified by our board. In addition to reviewing a seller's or astrologer’s Feedback it is important to learn even more about your seller or astrologer so you can make informed choices about your purchases:

  • View the sellers other items to assess the overall quality of items for sale on seller profile page
  • Ask the seller a question to learn more about them and the item. Ask questions about the quality and condition of the item, shipping costs etc.
  • Be wary of sellers and astrologers who respond slowly or try to entice you to trade outside of luckystone.in. If you trade outside of luckystone, you will not be protected by luckystone's safety measures.

Review seller/ astrologer reputation

Checking the seller's overall Feedback rating and comments provided by other user of the luckystone.in can help you evaluate the seller's previous trading history and gain an understanding of their reputation. We encourage Registered buyers on the Website to provide feedback to seller after the transaction has closed, this helps all Users to know what it is like to deal with the said seller or astrologer. After you conduct a transaction, if applicable, we encourage you to leave feedback for the buyer or seller that you dealt with. Please remember that you cannot retract the feedback once you have left it. Your feedback will be displayed along with your user ID. Luckystone.in will not be responsible for the feedback that you post on the Website and you should be careful about making comments that are not factual in nature and should not post defamatory or illegal or offensive/obscene contents.

Pay Smart

Always pay for any products and services with luckystone secure payment gateway and processed with luckystone.in account. Be wary of sellers and astrologers who respond slowly or try to entice you to trade outside of luckystone.in. If you trade outside of luckystone, you will not be protected by luckystone's safety measures . Luckystone.in don’t accept payment method with cheque. Demand draft, COD and such services ex. western union, NEFT transfer for our products and services.

Protect your online accounts

Keeping your personal information secure is one of our top priorities. You can help us protect your luckystone account from unauthorized access. Here are important steps you can take to prevent others from gaining access to your account and personal information.

Keep your account details secure

Choose your user ID and password carefully, and make sure your password and secret question are difficult to guess. Don't use the same sign-in information for several online accounts. If others can access one of your accounts, they can access your other accounts as well.

Use these tips to choose a secure user ID, password, and secret question.

Fake emails

Fake (also called "spoof" or "phishing") emails and websites try to look like they're from real companies. They're a common way criminals try to steal your personal information. When you get an email or visit a website that asks you for personal information, especially things like passwords and account numbers, be very cautious.

Please cross check information with your luckystone account. If you receive a fake email, forward it to info@luckystone.in

Here are some signs to watch out for:

Fake email Real luckystone.in email
Fake emails often ask you to reply to the message with confidential information. We won't ask you to provide confidential information by email.
They often have an urgent tone and threaten account suspension if you don't update your information right away. Any messages from us requesting information will also be in the your luckystone account. If an email seems suspicious, check to see if it's there. If it's not, it's fake.
They might include attachments. Our emails never include attachments. If you receive a message with an attachment, don't open it.

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